Effective Date: October 1, 2023

Hold My Coffee {I gotta make this} takes your privacy seriously. We consider it a privilege that you shared your email address with us! Ready? Take a deep breath...and here we go:

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our services. Throughout this policy, we may refer to Hold My Coffee {I gotta make this}, as “HMC”, “Hold My Coffee”, “we”, “us” or “our”. When we say “Websites” we mean any of our websites or applications which link to this Privacy Policy and any other microsites or mobile versions of those websites. “Social Media Pages” are the official social media pages we operate on Facebook, Instagram, YouTube, TikTok, Pinterest, and other social media platforms. If you have any questions about these definitions or anything else in this policy, please email
us at customerservice@holdmycoffeecreate.com.

This Privacy Policy applies to our Websites, Social Media Pages, and to our communications with you via email.

Information We Collect

We collect various types of information about our customers and Website visitors, including:

Location

We use various technologies to learn your precise geographic location, including by collecting your IP address or other device information, which may depend on your device's settings for location services.

Device Information

When you visit our Website, interact with our Social Media Pages or online ads, or open our emails, we learn about your browser, device type, IP address, internet service provider, and other technical information about your device.

Identifiers

We collect identifiers, which includes personal information like name, address, email address, phone number, username and password for our Websites, online identifiers, and shipping address and may also include
information such as your social media account information.

Payment Information

Your payment details can be collected in connection with an order:

· Call, Chat, and Email Records

· If you call, chat, or email our customer service agents, we may keep records of those conversations.

Commercial Information

We keep track of the services or products you purchase, your consuming histories or tendencies, and any loyalty program participation information.

Website Interactions

We collect information about your interactions with our Website. This data may then be to troubleshoot customer service issues, to improve site functionality, and to analyze user needs.

Submitted Content

We collect any content you submit to our Website, Social Media Pages, or to us including comments, photos, and reviews.

Profile Information

We may have access to profile details about our customers such as your preferences and website behavior.

Demographic Information/Characteristics of protected classifications

We have access to demographic details about our customers such as birthdate, gender, ZIP code, and other similar details.

Job Applications

If you apply for employment, we have access to the content you provide such as your resume, cover letter, and any information contained therein.

Inferences

We may use any of the above information to draw inferences from these categories of information such as consumer preferences, behavior, and characteristics.

How We Collect Information

We may collect the information described above directly from you, from third parties we partner with, or through cookies or other automated means. The categories of sources we collect personal information from include:

You

We collect information directly from you, whenever you: make a purchase; visit our Websites; contact us with questions or comments; upload content; create an account; sign up for communications; participate in our loyalty or rewards programs; respond to a survey; write a review; or use or like our Social Media Pages.

Your Device or Browser

Certain information is automatically collected from your device or browser and analyzed when you visit our Websites, interact with our Social Media Pages or online advertising, or open our emails.

Third Parties

We work with third parties who provide services to us such as payment processors, analytics, delivery partners/carriers, survey providers, data suppliers, advertising companies, or other service providers. Your information may be collected and processed independently in accordance with the third party's own privacy notices. These third parties share information they have collected with us.

Social Media Platforms

Social media platforms share information with us. You can learn more about how social media platforms collect and use your information by reviewing their privacy policies and settings.

Cookies, Device Identifiers, and Similar Technologies

We use cookies (small data files stored on your device or browser), pixel tags (tiny graphic images embedded in a website or email), and other similar technologies to automatically collect information when you visit our Websites or interact with our emails. Through the use of cookies, we may link information about your interactions with our Websites or emails over time. We also contract with third party advertising or analytics companies to serve you online ads on other websites.

These companies use cookies or similar technologies to collect information about your interactions with our Websites
and interactions with other websites. These advertising companies may use and share the information gathered to deliver ads more tailored to your interests. We receive aggregate information from these third parties to understand our
advertising effectiveness. Any information collected by us or by third parties through the use of cookies or similar technologies may be linked with other information we collect about you.

We will continue to collect personal information from these same sources.

How We Use Collected Information

We may use the information we collect for the following
business purposes:

Fulfillment

Fulfilling your orders and other requests, including, but not limited to, processing payments and delivering your purchases.

Advertising

Presenting advertising online and via email, or other communication channels, including through partnerships with social media platforms and internet search engines.

Understanding Our Customers

Analyzing your activity with us (including your interactions with our Websites, Social Media Pages, and emails or other forms of communication), and monitoring the effectiveness of our advertising and communications.

Personalization

Using your preferences and other collected information to personalize our relationship with you, including presenting customized communication, advertising, and experiences on our Websites, emails, and ads on social media.

Communications

Communicating with you about our services and products and responding to your inquiries.

Promotions

Running contests, promotions, and sweepstakes.

Hiring

Recruiting and hiring, including, but not limited to, verifying your eligibility for employment.

Customer Experience and Analytics

Serving content on our Websites and Social Media Pages, developing and analyzing our products, Websites, services, and constantly improving our customers' experience, including but not limited to, troubleshooting customer service issues and improving site functionality and effectiveness.

Security

Protecting Hold My Coffee and our customers from fraud, security threats, and other illegal or harmful activity.

De-identified Data

Creating de-identified and aggregated information, including but not limited to, analyzing general market trends.

Legal Obligations

Complying with legal and regulatory requirements and responding to requests from courts or other government bodies.

How We Share Information with Service Providers and Third Parties and for What Purposes

We may share personal information with third parties for certain business purposes. We share the above categories of personal information with:

Service Providers

We partner with third parties to assist with many aspects of our business, including fulfilling orders, advertising, analyzing your interests and activity on our Websites and Social Media Pages, and helping us communicate with customers. These third parties may provide services related to any of the purposes described in How We Use Collected Information, and we may share with them any types of information described in Information We Collect. We may also receive information collected by these third parties and combine it with the information we have collected. Your information may also be collected and processed by third parties, such as the payment providers you select, who
will process your information independently in accordance with their own privacy notices.

Marketing Providers

We partner with third parties to assist with the advertising and marketing of our business. We may share with them the types of information described in How We Use Collected Information.

Other Third Parties

We will disclose information about you, including to government bodies or law enforcement agencies, when we believe it to be necessary for compliance with the law or to protect our Website users, our Websites, or the public.

Parties to a Business Transaction

If Hold My Coffee {I gotta make this} were ever merged with or acquired by another company, or it acquires another company, or is involved in a corporate reorganization or other change in corporate control, your information could be shared with that business entity.

Internally

HMC may share your information with our affiliates and subsidiaries to perform services for you.

Your Privacy Choices

You can control the information we collect and use in the following ways:

Location Information

You can disable location-based services on your mobile device or web browser by adjusting the settings on your device or browser. This will prevent our Websites from accessing your location information. Note that some services may not be available if you disable location-based services.

Emails

You can unsubscribe from marketing emails by clicking the unsubscribe link in the footer of such email.

Online Accounts

You can keep your contact information and payment methods accurate and up to date by logging into your account on our Websites. If you wish to cancel your account, email us at customerservice@holdmycoffeecreate.com.

Social Media

This privacy policy does not cover the privacy and security practices of social media platforms on which we have Social Media Pages. Please review the terms, policies, and settings of those social media platforms if you have questions about how they collect and use your data.

Online Advertising

For information about opting out of third party advertising, visit: NAI Opt-Out and DAA Opt-Out (you will leave this Website for a separately managed online site where you can specify your preference under those programs). You can also click on the icon that may appear on some of our advertising served through these technologies. We may use more than one third party company for placing this advertising, which would require you to opt out of each company.

Cookies and Similar Technologies

You may block cookies and similar technologies in your browser or device settings, as and if permitted by such device.

Google Analytics

You can opt out of Google Analytics across all websites you use. To do so, visit this website.

Children's Privacy

Our Websites and Social Media Pages are intended for adults. We do not knowingly collect personal information of children under the age of 16. If we learn that we have collected the personal information of a child under 16, we will make reasonable efforts to delete that information from our records. To request deletion of personal information relating to a child under 16, please email customerservice@holdmycoffeecreate.com.

Security

Hold My Coffee cares about the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. While we take these measures, no security measures are perfect or impenetrable.

You can protect your information by selecting strong, unique passwords for the Websites and any associated email addresses. If you have concerns about the security of your account, or wish to alert us of any potential vulnerabilities, please contact customerservice@holdmycoffeecreate.com.

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Supported Web Browsers and Do Not Track Signals

We recommend that you use the latest web browser versions to optimize your experience. Older web browser versions may not be able to access or utilize all pages on our Websites as intended. We may not be able to receive or honor web browser “Do Not Track” signals and our Websites may continue to collect information in the manner described within this Privacy Policy.

Updates

We reserve the right to modify, alter, or otherwise update this Privacy Policy at any time, so we encourage you to review this policy from time to time. Changes to this Privacy Policy are effective at the time they are posted and your continued use of our Websites after posting will constitute acceptance of, and agreement to be bound by, those changes. If we make any material changes to our privacy practices, we will update this Privacy Policy and change the effective date.

Contact Us

Please send your privacy-related questions, comments, and concerns to us via email at customerservice@holdmycoffeecreate.com. You can also call us at (530) 306-8922 or contact us by postal mail at the following address:

Hold My Coffee {I gotta make this}

3111 Carlson Drive

Shingle Springs, CA. 95682

Residents of certain states have certain rights concerning the processing and use of their personal information. The rights described herein are subject to exemptions under applicable law. For purposes of this section, the term "Personal Information” includes both “Personal Information” and “Personal Data” as defined by applicable law.

If your Personal Information is subject to a privacy law in your state, you may have certain privacy rights with regard to that information. You may have the right to:

· Know, access, and confirm your Personal Information.

· Delete the Personal Information we have about you, subject to exceptions under applicable law.

· Correct inaccuracies in your Personal Information.

· Obtain your Personal Information in a portable and readily usable format.

· Opt-out of the use or processing of your Personal Information for profiling or targeted advertising.

· Opt-out of the sale of your Personal Information.

Under certain state laws, you may also have the right not to receive discriminatory treatment for the exercise of any of these privacy rights. We will not discriminate against you because you have exercised any of your rights.

Certain state laws may also provide you the right to appeal our decisions regarding your rights requests if we do not respond to your requests or do not take action regarding your requests. Additionally, if you are a resident of the state of California, you may have a right to pursue legal action for improper handling of your Personal Information.

Submitting a Rights Request

If you wish to exercise the rights listed above, you may submit a request by emailing holdmycoffeecreate@gmail.com

or by calling us at (530) 306-8922. We will provide your Personal Information to you in writing in a readily usable format. You may also opt-out of the use or processing of your Personal Information for profiling or targeted advertising by emailing customerservice@holdmycoffeecreate.com. If you choose to submit your request via email, you must include “Privacy Rights Request” in the subject line and clearly provide us with the following information: what type of request you are making, your full name, email address, and valid shipping address. You may only make one request per email.

We are required to provide you with access to your Personal Information or delete Personal Information only in response to verifiable or authenticated requests. We will compare the information you provide by telephone or via email with any information we may have in our possession in order to verify your request. We may also contact you to request additional information in relation to your request. The information you provide must match the information we have in our possession. This measure is in place to help ensure that Personal Information is not disclosed to any person who does not have the right to receive it. The information collected through this process will be used for verification purposes only. Pursuant to your state's privacy laws, you may request access to your Personal Information a limited number of times within a 12-month period.

Authorized Agent

Please note that you may authorize an agent to exercise any of these rights on your behalf by contacting us by email at customerservice@holdmycoffeecreate.com. If you use an agent, we will take measures to verify your agent's authorization
similar to the verification described above for fulfilling any access or deletion requests. We may require more information to ensure proper verification of you and your agent's identity and authorization.

Categories of Personal Information Sold

We may disclose your Personal Information for the following purposes, which are not a sale: (i) for reasons mentioned above; (ii) if you direct us to share Personal Information; (iii) to comply with your requests under applicable law; and (iv) as otherwise required or permitted by applicable law.

Categories of Personal Information Shared for Cross-Context Behavioral Advertising, Profiling, or Targeted Advertising

We may use any of the categories of Personal Information listed under Information We Collect for purposes of cross-context behavioral advertising, profiling, or targeted advertising.

Categories of Personal Information Disclosed for a Business Purpose

We share Personal Information about you with service providers and third parties for business purposes, such as operational purposes and other purposes related to providing you with the products and services you seek from us. For more information about the business purposes for which we disclose Personal Information, see How We Share Information with Service Providers and Third Parties and for What Purposes and see Information We Collect for what types of information may be shared.

Opting-In

If you have opted-out of the processing of your Personal Information for cross-context behavioral advertising, profiling, or targeted advertising, you are welcome to opt back in at any time. To opt-in, contact us via email at customerservice@holdmycoffeecreate.com and clearly request to opt-in to the processing of your Personal Information for cross-context behavioral advertising, profiling, or targeted advertising.

Notice of Financial Incentive

We may offer exclusive price discounts, rewards, offers, deals, coupons, or other perks for those: (1) participating in our loyalty or rewards programs; and (2) recipients of our mailing lists who were presented with a financial incentive to sign up (“Programs”). Under California law, participating in any of our Programs may be considered a financial incentive provided in exchange for the collection and retention of Personal Information. Through our loyalty or rewards programs, consumers may provide us with any or all of the categories of information in the Information We Collect section above. Participation in these Programs is optional and consumers may opt out at any time. In addition to this disclosure, each Program contains terms specific to that promotion. Your participation in any of these Programs will be interpreted as affirmative consent to the terms of that particular Program.

We offer these Programs to, among other things, enhance our relationships with our customers. The value to our business, in the aggregate, of customers' personal information depends on specific facts, such as whether and to what extent they take advantage of any offerings. We do not calculate the value of customers' information for our accounting statements. To the extent we would, however, such valuation could be directly or reasonably related to the cost associated with acquiring or developing such information.

If you have any questions about this Privacy Policy, please contact us at customerservice@holdmycoffeecreate.com.

For more mind-numbing leagalese, check out our Disclosures & Disclaimers, and Terms of Service.